1xpartners FAQ — All Your Questions Answered in One Place

Important

To register on 1xpartners, you must be at least 18 years years of age. We use a KYC process to verify age. Providing a false age will result in account termination and forfeiture of any funds held.

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered email or mobile number and you'll receive an OTP or reset link. Set a new password and log back in. Your password must be at least 8 characters long and include at least one uppercase letter and one number.

No

Each person is allowed only One account you can open. Multiple registrations using the same mobile number, email, or bank account are strictly prohibited. If detected, all associated accounts will be suspended and the entire balance forfeited.

To close your account, email [email protected]. Make sure to withdraw your balance before permanent closure. For responsible gaming, Self-Exclusion feature is also available — it can be enabled from Settings.

Minimum deposit of just BDT 200. Maximum limits vary by payment method:

• bKash: Maximum ৳25,000 per transaction
• Nagad: Maximum ৳25,000 per transaction
• Bank Transfer: Up to ৳1,00,000

Wait 15–30 minutes first. If the amount still hasn't appeared, contact us via live chat or at [email protected] with your bKash/Nagad transaction ID. Most cases are resolved within 24 hours. For failed transactions, funds are returned automatically.

Free

1xpartners does not charge any fees on deposits. However, bKash/Nagad may apply their own transaction fees. 1xpartners also charges nothing for bank transfers.

• bKash/Nagad: Usually 15–30 minutes (during business hours)
• Rocket: 30 minutes to 2 hours
• Bank Transfer: 1–3 business days

Requests made at night or on holidays may take slightly longer. Withdrawals will be held if KYC verification is not complete.

Minimum withdrawal amount ৳500. Maximum limits vary by payment method. VIP members have higher daily withdrawal limits. For more details, visit the Deposit Page View.

No. KYC (Know Your Customer) verification is mandatory before your first withdrawal. Upload a copy of your National ID or passport along with a selfie — verification is typically completed within 24–48 hours. This is done entirely for your security.

To withdraw bonus funds, you must meet the wagering requirements. You'll need to wager 35x the total of your deposit plus bonus. For example: BDT 1,000 deposit + BDT 1,000 bonus = BDT 2,000 × 35 = BDT 70,000 in total bets required. For more details, Terms & Conditions page.

Yes! 1xpartners offers daily login bonuses, weekly cashback, and monthly tournaments. You can also earn extra bonuses by using promo codes — just enter the code in the promo code field during registration or when making a deposit.

You earn loyalty points on every bet. Once you accumulate enough points, you'll move up from Bronze → Silver → Gold → Platinum VIP levels. Higher levels come with greater cashback, faster withdrawals, and a dedicated personal account manager.

Absolutely! You can play live blackjack, roulette, baccarat, and more with real dealers from Evolution Gaming and Ezugi. Streamed in HD, these games deliver a genuine casino experience right from your screen.

Yes, most slots can be tried for free in demo mode. However, demo mode winnings cannot be withdrawn as real money. To win real money, you'll need to deposit into your account and play for real. Note that Live Casino games do not offer a demo mode.

Live betting means placing real-time bets on matches already in progress. You can bet even after a match has started, and the odds change moment to moment. On the Sports page Go → select the "Live" tab → choose a match and outcome, then place your bet.

Once confirmed, bets generally cannot be cancelled. However, if the "Cash Out" feature is available, you can withdraw part or all of your stake before the match ends. This feature is available on selected events.

Go to Account Settings → Security → Enable 2FA. OTP-based 2FA via mobile number is the simplest option. You'll need to enter an OTP every time you log in — so even if someone knows your password, they won't be able to access your account. This is strongly recommended.

Urgent

Change your password immediately. Then email [email protected] or contact us via live chat. Our security team will temporarily lock the account and investigate. Make sure to keep login notifications from unrecognised devices turned on.

The app is available for both Android and iOS. On the App page Go and download it. The app offers all the same features as the website. Enable push notifications to stay updated on new bonuses and offers.

1xpartners takes responsible gaming very seriously. If you feel you may have a gambling problem, please Responsible Gaming page and make use of our self-control tools. Our support team will help you without any judgment.