Privacy & Security

1xpartners Privacy Policy — Your Information Is Completely Safe With Us

1xpartners believes your personal information is a sacred trust. In this Privacy Policy, we clearly outline what data is collected, why it is collected, how it is kept secure, and what rights you have.

Last Updated: 1 January 2026 | Bengali Version
Our Security Commitment
256-bit SSL Encryption No sale of data to third parties GDPR International Standards Compliance Right to Delete Your Data at Any Time PCI DSS Payment Data Protection Regular third-party security audits
In brief: 1xpartners never sells your data. Your information is used solely to improve your experience and to meet legal obligations.

1Introduction & Overview

1xpartners (hereinafter referred to as "we", "us", or "the Platform") is an international online gaming and Sports Betting platform. Our website 1xpartners.win and when using the mobile app, we need to collect certain personal information from you. This Privacy Policy explains in detail how that information is collected, used, and protected.

This policy has been prepared in English for 1xpartners users in Bangladesh to ensure clarity and accessibility. It complies with the international GDPR (General Data Protection Regulation) standard. By creating an account or using the 1xpartners platform, you are agreeing to this Privacy Policy.


2Information We Collect

1xpartners collects various types of information, which can broadly be divided into two categories:

Directly Provided Information

Information you provide when you register, make a deposit, or contact Support:

Data Type Example Mandatory?
Identity Information Full name, date of birth, gender ✅ Yes
Contact Information Email, phone number, address ✅ Yes
Identity Documents NID, Passport (for KYC) ⚠️ In KYC
Financial Information Payment methods, transaction history ✅ Yes
Communication Records Support chat and email correspondence ❌ No

Automatically Collected Information

Information automatically collected while you use the platform:

  • Device information — model, operating system, browser version.
  • IP address and approximate location.
  • Platform activity logs — login times, pages visited, game history.
  • Data collected from cookies and similar tracking technologies.

3How We Collect Your Data

1xpartners collects your information in the following ways:

  • Registration Form: Information you fill in yourself when creating your account.
  • KYC Verification Process: Documents submitted for identity verification.
  • Payment Gateway: Automatically collected at the time of each transaction.
  • Cookies & Web Beacons: To enhance your browsing experience.
  • Mobile App: Via device permissions (only with your consent).
  • Support Contact: Live chat or email correspondence.
1xpartners will never call you by phone or send unsolicited messages asking for your password or payment details. Any such contact is fraudulent.

4How We Use Your Data

1xpartners uses the information collected for the following specific purposes:

Service Operations

  • Account creation, verification, and management.
  • Processing deposits, withdrawals, and transactions.
  • Keeping betting and gaming services operational.
  • Providing customer support and resolving complaints.

Security & Legal Compliance

  • Prevention of fraud and money laundering (AML Policy).
  • Preventing access by minors.
  • Fulfilling legal requirements from regulatory authorities.
  • Ensuring account security.

Experience Improvement

  • Personalized game recommendations and bonus offers.
  • Analyzing and improving platform performance.
  • Testing new features (A/B Testing).

Communication & Marketing

  • Sending important account notifications.
  • Promotional emails (only with your consent).
  • Push notifications (if permission is granted in the app).
You can opt out of marketing communications at any time. Use the "Unsubscribe" link at the bottom of any email or turn it off through your account settings.

5Data Sharing & Third Parties

1xpartners never sells your data. However, to operate our services, limited information may be shared with certain trusted third parties:

  • Payment Providers: bKash, Nagad, Bank — to process transactions.
  • KYC Provider: Authorized agencies for identity verification.
  • Game Providers: NetEnt, Pragmatic Play — for game operations.
  • Analytics Tools: Anonymized data for platform improvement.
  • Legal Authorities: When required by court order or as part of a mandatory investigation.

Strict Data Processing Agreements (DPAs) are in place with all third parties. They may only use your information for specified purposes and are required to comply with 1xpartners' privacy standards.

Data Shared with Advertisers: 1xpartners does not share your personally identifiable information with any advertisers. Only anonymized behavioral data may be used to display relevant advertisements.

6Cookies & Tracking Technologies

The 1xpartners website uses cookies — small text files stored in your browser that help the platform recognize you.

Types of Cookies

  • Essential Cookies: To keep login sessions active and for security purposes. These cannot be disabled.
  • Functional Cookies: To remember your preferences (language, theme).
  • Analytical Cookies: Analyzing page traffic and usage patterns.
  • Marketing Cookies: To serve relevant advertisements (subject to your consent).

You can delete existing cookies or block new ones at any time through your browser settings. However, doing so may cause some platform features to not function properly.


7Data Retention Period

1xpartners does not retain data beyond what is necessary. Retention periods are determined by the type of information:

  • Account Information: For the duration your account is active, and for 5 years after closure (for legal reasons).
  • Transaction Records: 7 years (in accordance with international financial regulations).
  • KYC Documents: 5 years after verification.
  • Support Contact: 3 years.
  • Marketing Consent Records: 3 years after consent is withdrawn.
  • Log Files: 90 days.
Once the retention period expires, data is securely deleted or fully anonymized.

8Your Rights

Every 1xpartners user has the following rights regarding their personal data:

  • Right to Know: To find out what data we hold about you, submit a request to Support. You will receive a response within 30 days.
  • Right to Rectification: If any information is incorrect, you can update it through Account Settings or by contacting Support.
  • Right to Erasure ("Right to be Forgotten"): Under certain circumstances, you may request the deletion of your data (unless a legal obligation requires otherwise).
  • Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
  • Right to Portability: You may receive your data in a machine-readable format.
  • Right to Object: You may opt out of your data being used for marketing purposes.

To exercise these rights, [email protected]Send us an email or reach us via live chat.


9Security Measures

1xpartners applies industry-leading standards to protect your data. The core components of our security framework are:

  • SSL/TLS Encryption (256-bit): All data transmissions are encrypted.
  • PCI DSS Certification: Maximum protection for your payment data.
  • Firewall & IDS: Detecting and preventing unauthorized access.
  • Two-Factor Authentication (2FA): Two-factor authentication on your account.
  • Regular Security Audits: Tested by independent third parties.
  • Employee Training: Regular staff training on data protection.
Your Responsibilities: Keep your account password strong and never share it with anyone. Avoid logging in over public Wi-Fi.

10Protection of Minors' Data

1xpartners strictly ensures that no one under the age of 18 can register. Under no circumstances do we knowingly collect personal information from minors.

If we become aware that a minor has created an account, that account will be immediately suspended and all associated data will be deleted.


11Changes to the Privacy Policy

1xpartners may update this Privacy Policy as needed. If significant changes are made, we will notify you through the following methods:

  • Notification sent to your registered email.
  • Pop-up notification upon logging in to the platform.
  • Updating the date shown at the top of this page.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy.


12Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please contact our Data Protection team:

Live Chat
24/7 Support in Bengali
Response Time
Typically within 48 hours

This Privacy Policy has been prepared in English for users on the platform. In the event of any conflict between the English and Bengali versions, the English version shall prevail.

How 1xpartners Protects Your Data

Your privacy is ensured through internationally recognized technology and policies

🔐
End-to-End Encryption

Every transaction and piece of sensitive information is encrypted with 256-bit SSL. No third party can intercept or read it.

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Data Is Never Sold

1xpartners makes a firm commitment — your personal data will never be sold to any advertiser or third party.

GDPR Compliant

1xpartners processes data in compliance with international GDPR standards. You retain full control over your personal information.

🛡️
PCI DSS Payment Protection

Your financial information is protected in accordance with the highest Payment Card Industry security standards.

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Regular Security Audits

Regular security audits conducted by independent third parties. Any vulnerabilities found are addressed immediately.

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Your Own Control

View, edit, or delete your information from Account Settings. Your privacy is in your hands.

Play Safe, Enjoy with Peace of Mind

Your data is safe with 1xpartners. Join now and enjoy world-class gaming.

18+ | Play Responsibly | Responsible Gaming | Terms & Conditions

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